Hear What Our Customers Have to Say

Last week i had the privilege to be a customer at Dorschel VW. I bought a 2016 Jetta 2016. I would like to take a moment to express my sincere appreciation for Andreas Meyer and Drew Watts for making my experience at Dorschel wonderful. They demonstrate the Character and the qualities that you look for. They have shown excellence in customer service.
---Mohammed A.
Living in Buffalo, I visited several dealers locally prior to visiting Dorschel. My experience at Dorschel blew me away. I'm one to do research and waffle for days/weeks. For the first time in my life I felt comfortable and confident purchasing the same day. Andreas (Sales) was professional, fun, honest, and down to earth. The same went for Carlos (Service Forman). The entire facility is world class. Highly recommend you give them a shot.
---Kevin W.
Fantastic service, honest and upfront service writers. Staff was more than friendly. A shockingly good experience. I would recommend them to both friends and family A++ dealer
---Dave S.
The dealership and our sales consultant, Andreas, particularly, are top notch! While they pride themselves in their unique sales approach, it was more about Andreas' approach that made the sales and buying experience so wonderful. He was not pushy, was very understanding, and committed to finding something that met our needs. We live two hours away and Andreas made it easy for us to spend time test driving cars then held our choice until we could come back the next day after we really thought about it and could get the proper paperwork in line. At the end of a smooth buying process, we even got a car horn honk in the showroom to celebrate our working together! We appreciated Andreas' personality and approach, which is in part due to the great environment they have at Dorschel.
---Krista M.
I had an excellent experience with Dorschel Volkswagen. Collin was an excellent, thorough sales rep. He listened to my needs and wants and found me the perfect car. He was professional and approachable and made sure I was a happy customer. When picking up the car, he explained all of the features and made it so I could use my car to its fullest potential after I left the lot. I was impressed with the staff overall with their transparency and dedication to customer service. I would definitely recommend Dorschel to others and plan on returning for all my car needs.
---Tom S.
Love Dorschel Express Service. I can get in and out for my regular oil changes. Here today having coffee and a snack. Relaxed morning getting brake light bulb replaced.
---Linda C.
I had a WONDERFUL experience buying a car at Dorschel. Everyone was very patient with me while I asked questions and I always got thorough answers. This was my first time buying a car, and I really thought it would be a terrible experience with sales people pushing me into something I was unsure of, but here at Dorschel, Andreas never pushed me into any decisions and simply provided all of the information I needed to make the decision to purchase. I would highly recommend working with Andreas and the team at Dorschel VW :)
---Brooke H.
I was approached by Andreas from the Dorschel VW dealership in Henrietta, NY, when I was searching to purchase a used VW Jetta... Andreas was kind, HONEST, and not pushy. I have serious issues with trust, and I left not only purchasing the best car for me, but also happy and satisfied with the service Andreas gave me... he was very thorough and was able to answer all my questions immediately... if I had to do this all over again, I would definitely contact Andreas to assist me!
---Leslie T.
I had a very positive experience at Dorschel VW, and I am pleased with my purchase. Manager Tom and my salesperson, Joe both treated me with respect and made me feel welcome, and the friendly environment of the dealership was very refreshing. It was also a pleasure to meet Mr. Dorschel in person and to be treated to a nice dinner before I returned to Michigan. The 350-mile journey was well worth it, as I'm enjoying my new Beetle very much! I hope to visit again when looking for another car.
---Carole R.


Dorschel Volkswagen

3817 West Henrietta Rd
Directions Rochester, NY 14623

  • Sales: (585) 334-9440
  • Service: (585) 334-9440
  • Parts: (585) 321-4001


  • Monday 9:00 AM - 7:00 PM
  • Tuesday 9:00 AM - 7:00 PM
  • Wednesday 9:00 AM - 7:00 PM
  • Thursday 9:00 AM - 7:00 PM
  • Friday 9:00 AM - 6:00 PM
  • Saturday 9:00 AM - 5:00 PM
  • Sunday Closed